Innovation in Organizational Performance Measurement and Quality

Training Content:
Focuses on developing innovative tools for measuring performance and work quality.

Key Topics:

• The concept of institutional performance measurement.

• Key Performance Indicators (KPIs).

• Balanced Scorecard (BSC) systems.

• Smart tools for quality measurement.

• Applications from the UAE Smart Government.

Objectives:

• Enhancing participants’ ability to design effective performance indicators.

• Integrating smart tools for measuring performance and quality.

• Linking results to achieving strategic objectives.

• Supporting institutional transparency and accountability.

Outcomes:

• Accurate performance indicators.

• Smart reports for measuring quality.

• Development plans based on performance results.

• More efficient and innovative institutions.