General Description
Training Content
Embedding Total Quality Management Concepts and Performance Excellence in line with Institutional Excellence Standards (EFQM)
Modules
-
Principles of Total Quality Management (TQM)
-
Dimensions of organizational excellence (Leadership – Resources – Partnerships – Results)
-
Continuous improvement tools
-
Quality management in government services
-
Case studies from UAE excellence awards
Objectives
-
Build a culture of quality within the workplace
-
Apply global excellence models in organizations
-
Improve service quality according to international standards
-
Develop systems for performance monitoring and continuous improvement
Outcomes
-
Integrated quality improvement plans
-
Ability to apply excellence models effectively
-
Measurable improvement in customer and beneficiary satisfaction
The Blog
Training Content
Embedding Total Quality Management Concepts and Performance Excellence in line with Institutional Excellence Standards (EFQM)
Modules
-
Principles of Total Quality Management (TQM)
-
Dimensions of organizational excellence (Leadership – Resources – Partnerships – Results)
-
Continuous improvement tools
-
Quality management in government services
-
Case studies from UAE excellence awards
Objectives
-
Build a culture of quality within the workplace
-
Apply global excellence models in organizations
-
Improve service quality according to international standards
-
Develop systems for performance monitoring and continuous improvement
Outcomes
-
Integrated quality improvement plans
-
Ability to apply excellence models effectively
-
Measurable improvement in customer and beneficiary satisfaction