Total Quality Management in accordance with ISO 9001:2015

Training Content:
A practical training program that explains how to implement a Quality Management System in government and private institutions according to the requirements of ISO 9001:2015, focusing on improving performance and promoting a culture of continuous improvement.

Key Topics:

• Principles of Total Quality Management.

• Requirements of ISO 9001:2015.

• Continuous improvement cycle (PDCA).

• Preparing quality documentation and procedures.

• Internal auditing to ensure compliance.

Objectives:

• Increase awareness of the importance of quality in improving institutional performance.

• Enable participants to understand ISO 9001:2015 requirements.

• Develop skills in designing and implementing quality systems.

• Promote a culture of continuous improvement within organizations.

Outcomes:

• Ready-to-implement quality documents and procedures.

• Practical ability to apply quality standards.

• A trained team capable of conducting internal audits.

• Improved customer satisfaction and service quality.